Water, sewer, drains and water heaters across Story, Arkansas. Price quoted before the work starts.
Everything from a dripping faucet to a new main water line.
New disposal installed in Story with the mounting and the dishwasher connection done properly.
Softeners, filtration and treatment for Story homes, sized off an actual water test rather than a sales script.
Failing galvanized, polybutylene and corroded copper in Story replaced with new copper or PEX, room by room.
Sump pump repair, replacement and battery backup in Story so the basement stays dry when the power goes with the storm.
When water is actively coming into the house in Story, you get a live person on the phone and a truck moving the same day.
Slow drains get cleared through an existing cleanout, no floor cut. You see the camera screen afterward.
Root intrusion, bellied lines and collapsed clay pipe under Story yards repaired with the lawn put back right.
Full water service replacement in Story with the trench backfilled and the sod set back down properly.
Running, leaking, rocking and clogged toilets in Story fixed, or replaced with a fresh flange, wax seal and supply line.
Gas, electric and tankless water heaters repaired or replaced in Story, including elements, thermostats, valves and anode rods.
A dripping shower usually needs a cartridge, not a wall opened up. We try the smaller fix first in Story.
Frozen pipe repair plus insulation on that run so the same section does not split again next winter.
That climbing Story water bill with nothing running is almost always a leak. We find exactly where before touching the floor.
Submersible and jet pump replacement for Story area wells, with the pressure set correctly before we go.
If you smell gas in Story, get out and call. Leak location and repair handled by a licensed contractor.
Gene Wagner started this company in 1998 with one truck and a licence, and the first customers were neighbors. That is still the shape of the work in a city like Story — you show up, you do it right, and the next call comes from the person next door.
Homes around Story, Arkansas tend to be older and further apart, which changes the job. Longer water service runs, more private wells, more frozen pipe calls in January. A plumber who only works new construction is out of his depth here.
What you actually get when you call us.
This started as two people and a truck in 1998 and grew on water, sewer and drain work. Nearly three decades in one trade, not a franchise name bought off a shelf last year.
Softeners and filters get sized off a real water test, not a sales script. Hardness, iron and sulfur are three different problems and they need three different answers.
Sewer and drain problems get a camera down the line first, and you see the screen. Nobody trenches a yard on a guess when a fifteen minute look will show the break.
Told you need a full repipe or a new sewer line? Get it looked at again. Sometimes it is a smaller fix, and sometimes we confirm the first plumber was right so you can spend with confidence.
Burst pipes and sewage backups do not wait for business hours. The phone is answered at night and on weekends, and the first thing you get is help finding your shutoff.
What you probably want to know before you book.
Yes, and it starts with an actual water test rather than a guess. Hardness, iron and sulfur all need different equipment, so the Story system gets sized off what is really in your water.
That is the classic hidden leak — usually a slab leak, an underground service line, or a toilet flapper passing water quietly all night. A Story leak detection visit puts a pressure gauge on the system and finds it without digging up the yard first.
For a true emergency in Story the target is same-day, and most of the time inside a few hours. Scheduled work like a water heater swap or a fixture set is usually booked within two or three business days.
Under about eight years old with a bad element, thermostat or valve, repair is usually the better money in Story. Past twelve years, or if the tank itself is weeping, replacement is the honest answer and we will say so.
You get a price for the repair before any work starts, not an hourly meter that runs while you watch. The diagnostic visit in Story is quoted up front on the phone, and if you approve the repair that visit charge goes toward the job.
We do. If someone has told you the house needs a full repipe or a new sewer line, a Story second opinion either finds you a smaller fix or confirms the first diagnosis so you can buy with confidence.
The work speaks, but so do the people who paid for it.
"Water heater let go on a Sunday morning and flooded half the basement. Had someone here inside two hours, new tank in by afternoon, and he hauled the old one off. Price was what he said on the phone."
"Shower valve had been dripping for years and two other plumbers said the whole wall had to come out. These folks changed the cartridge and the valve body through the existing opening."
"Good work on the sewer line, camera first so I could see the root ball myself. Took a day longer than quoted because of the rain, but they called me both mornings instead of leaving me guessing."
Same crews, same pricing, neighboring areas.